EarlyBird AI bird markEarlyBird AI
Privacy

Your callers. Your data.

We collect the minimum required to route calls and support your workspace. Retention stays in your control.

Updated January 1, 2024

Information we collect

  • Account details (name, email, organization, billing contact).
  • Telephony metadata such as numbers dialed, timestamps, routing outcomes, and retry counts.
  • Content you enable: recordings, transcripts, tags, and automation payloads.
  • Usage signals for security and abuse detection.

How we use it

  • Operate the AI receptionist, integrations, analytics, and support.
  • Provide audit trails and incident response when you request help.
  • Process invoices and comply with legal obligations.
  • Improve quality using aggregated, de-identified metrics—never by selling data.

Retention & deletion

Recordings and transcripts follow the retention schedule you configure (180 days by default).

Email legal@oneearlybird.ai to export or delete your workspace. Verified deletion completes within 30 days unless law requires longer retention.

AI & human oversight

Agents run in isolated sandboxes. Prompts, transcripts, and automations are versioned so you can audit behaviour.

We never train public models on your data. Any evaluations use de-identified snippets by employees under NDA.